Ethics. Big word in business, but really, it all boils down to a rather simple concept of always trying to do what’s right. What I’m writing about next is primarily to do with my wholesale accounts.
Not too long ago I had the chance to exercise my beliefs in fair business. Basically I had someone who wanted to buy the custom-made soap I made for another customer, asking me to keep it hush-hush. I had to give a firm No as my answer. Here are some of my thoughts.
Firstly, my policy is to never release the formulations for my clients’ custom orders. I guarantee this.
Secondly, your private and personal affairs will have no bearing on my business decisions. I know this may come across as a bit harsh, but in reality this protects both your interests and mine. Can’t afford to pay for such a large order? That’s alright. Just start with a smaller quantity first to make sure your cashflow stays healthy. The deeper discounts that come with larger orders will only be of use to you if you manage your moolah properly and stay in business.
Thirdly, I’m not out to make a quick buck. Even though I may have stock left over from a custom order, I will not release it for sale just to recoup my costs. One of my business processes involves keeping some soap from each batch for record purposes, and I may use one or two for myself. But I will never sell them off to anyone else.
Fourthly, all these decisions stem from my desire to stay as transparent and honest with you. If you were to deal with someone who would do things behind another person’s back for your sake, chances are you’ll receive the same treatment eventually. I am NOT that kind of person.
Lastly, I can’t think of any other way to be able to earn your trust in me as a business partner, even if it means openly disagreeing with you, or challenging your request.
In all this I never intentionally want to offend anyone. I’m not upset. Ethics can get pretty grey sometimes (think: cloning humans, vegetarianism etc), but I just hope that what I do is the right thing.