Before jumping into this crazy soapmaking business full time, I used to lead the customer service and communications department of a local unit trust firm. My official title was “Assistant Manager” although in reality I reported directly to the CEO. (I later learned that I couldn’t have the “Manager” title due to office politics. Haha. I’m guessing I was waaay too young to handle that kind of responsibility.)
My team of brave hearts consisted of 6 young men and women and we were the front-liners for the company. We were the first people to get lambasted by irate customers and it was our job to take care of them and sort them out as quickly as possible. And since we were in charge of communications as well, every start of the month was a chaotic whirl of chasing fund managers for their reports, compiling data, rushing the printer, and occasionally organising the next product launch event. I loved my team and I’d like to think that we worked very well together, and that we were good friends too.
One of my staff was the office despatch boy. He is very soft spoken and really hardworking. I’d get the nicest smile out of him first thing in the morning when I arrive at work.Â I remember when I first started work at the office, he was painfully shy. By the time I had left the company, after several sit-down sessions with him, he was more open and at least I knew what was on his mind.
Today he turned up at my doorstep to personally present to me his wedding invitation. He looked happier and more relaxed than I’d ever seen him. He told me that he was really happy to see me after all this while (I stopped work over 2 years ago). His fianceÃ© wanted to accompany him to visit me this afternoon because he had told her time and again about his ex-boss who was good to him, but he couldn’t bring her along because it was in the middle of rush-hour traffic (he rides a motorbike).
That was pretty much the loveliest thing I’ve heard today. 🙂