Read this section as an introduction to handmade soap in general, and Kinder Soaps. ๐Ÿ™‚

What soap would you recommend for my skin type / problem?

All the soap that you see in each Skin Type section are suitable for them. But if you really, really would like my opinion on what you could try out as a Kinder Soaps newbie, I’d recommend these:

  • Goat’s Milk and Patchouli
  • DreamTime
  • Breakfast Bar
  • Goat’s Milk and Honey (if for use with an infant under 8 months of age)
Dry or Mature Skin
  • Dark Chocolate
  • Breakfast Bar
  • Summer Fizz
  • Tangy Lavender
Acne-Prone Skin
  • Clarity (if your skin is oily all over, and you don’t feel any tightness at all)
  • Songbird (if you have an oily T-zone, but normal or dry skin elsewhere)
  • Spiced Coffee
Sensitive Skin
  • DreamTime (if your skin is prone to redness and is easily aggravated, e.g. applying moisturizer, standing a little too long in the sun etc)
  • Breakfast Bar
  • Goat’s Milk and Honey
Babies and infants aged 8 months and below
(note: these are soaps that have no essential oils in them, as infants aren’t physically developed enough to properly metabolize the chemical components in many essential oils, especially if you’re thinking of exposing them to essential oils on a daily basis, even at low dosages in rinse-off products like soap.)
  • Breakfast Bar
  • Goat’s Milk and Honey
Normal, Problem-Free Skin

You lucky, lucky duck! Take your pick from anyย of the soaps here, because you’re one of the rare people who don’t have to worry about your skin freaking out. :p

How much do you charge for shipping?

Shipping rates are as follows:

West Malaysia

  • RM8 flat fee
  • Free shipping for orders valued at RM200 and above

East Malaysia

  • RM10 flat fee
  • Free shipping for orders valued at RM250 and above


  • As quoted by FedEx upon entering shipping address at checkout

We typically send out my packages via courier (right now it’s either via Skynet or Poslaju) for retail orders sent within Malaysia. International orders will be sent via FedEx.

IMPORTANT: Please be aware that you will be solely responsible for any customs duties that your parcels may incur, and we cannot provide an estimate on these charges.

Do you have a shop that I can visit to see your stuff?

Yup, we sure do! It’s located at 11A-A (First Floor – above the E-Commerce Offline Centre), Jalan SS22/23, Damansara Jaya, 47400 Petaling Jaya. We also have other stockists who carry most of our wares. Visit our Store Locations page to find out more about our stockists and their contact information.

Uh oh, the item I’d like to get is out of stock. What do I do?

Not to worry, you can still order and pay for an item that is out of stock, and it will be sent to you as soon as it is available. These will be marked as “Available on backorder”, as shown in this screenshot:

Screen Shot 2015-07-26 at 12.15.10 PM

We will process your backorder the same way that we do with normal orders, the only difference being is that your product isn’t available right away, and will be shipped as soon as it is ready. Only paid Backorders will be honoured, in the interest of fairness to all customers.

When will xxx soap be ready?

For a rough idea on when your parcel will be shipped out, check the Curing Completion Dates calendar on the bottom of each page on this website.

Do you use animal fat in your soap?

Nope. I only use plant-derived oils.

Are your soaps halal?

They aren’t certified as such, but you have my word that I don’t use any form of animal fat nor other ingredients which contain animal-derived additives.

Can I use your soap for my hair?

In short, yes. Everyone in my family uses my soap from head to toe. But to be fair, all of us have short hair. So if you are concerned about tangles and you use conditioner most of the time, here’s a natural alternative for you to try: make a lemon juice rinse by mixing 1 part strained lemon juice to 20 parts warm water. Rinse this through your hair after shampooing, and rinse out with warm water (just as you would with your usual conditioner). Say hello to silky soft, bouncy, shiny locks. Unfortunately I can’t say if this rinse would adversely affect those with coloured or permed hair.

Alternatively you can make a vinegar rinse by mixing 1 part vinegar to 20 parts water. It’s a cheaper alternative to using lemons, but my hubby complains of the lingering smell of vinegar in the shower when I’m done. I guess it’s not that nice to smell like a salad dressing.

Does your soap lather well?

The next time you pick up a bar of soap from the pharmacy or supermarket, check its list of ingredients. You will probably spot this one: Sodium Laureth Sulphate (SLS), or its close relative, Sodium Lauryl Sulphate. These are cheap foaming and cleansing agents that are also used to make household floor cleaners (but of course in higher percentages in such products), and they can produce copious amounts of fluffy lather which we are so accustomed to. In order to make commercially-viable ‘soap’ products, companies opt to use these ingredients to cause their products to lather and cleanse. They do clean well, but for some of us who have more sensitive skin, we find that SLS strips off our skin’s precious natural oil barrier, leaving most of us with uncomfortably dry, itchy and red patches on our skin.

In my cold process soap, the saponified vegetable oils produce lovely lather, varying from dense bubbles to fluffy ones. Different oils giving different kinds of lather. For a quick overview of which oils produce what kinds of lather, read this article.

How long do your soap bars last?

It depends on how you use and store them. Keeping them as dry as possible in between uses, resting it in a well-drained soap dish and well-ventilated room helps a lot. If your soap bar is primarily for washing your hands, most will last for about 2 months or even more. If you’re using it in the shower, it could last anything between 3 to 6 weeks.

In my family where we showered our magically-messy kids aged 2 and 3 almost 3 times a day, a single bar of soap would last them 2-3 weeks.

As for best-before dates, I’d say they’re good for a year from the time you bought them. Please try to use them up within this time frame, or all those skin-loving oils may go rancid.

How can I make my soap bar last longer?

As cold process soap bars generally tend to be softer than most commercially-produced bath products, it’s best to rest your soaps on well-drained soap dishes in between uses. Don’t let them sit in a puddle of water, or your precious soap bars will melt down into forlorn-looking puddles of goo. They’re still usable, but nowhere near as pretty as when you first got them!

As for storage, keeping your unopened bar of soap in a cool, dark and dry place would be best.

I like the scents in your soap so much that I can’t bear to use them. I keep them in my drawer/cupboard instead. How long can I leave them there?

Firstly, I’ll have you know that the soap bars in your drawer are very, very sad… Because they want to do good things to your skin, and are happiest when being used regularly. But if you really, really want to use them to make your clothes smell nice, I’d say that they’re good for about a year after you buy them.

I heard there is a Points and Rewards system here. How does it work?

Read our dedicated page for this feature – we hope you’ll find it beneficial!

What is “cold-process” soap?

Very simply put, the cold process method of soapmaking involves mixing fats (whether from animal or plant sources) with specific amount of a strong alkaline solution, usually sodium hydroxide. The chemical reaction between these two ingredients is known as saponification, which, if performed correctly, results in what we all know as soap at the end. Additives such as fragrance and colourants may be added to the liquid soap mixture before it hardens to enhance its beneficial properties, or to pretty it up. After 24 hours from the time it is poured into a mold, the soap is sliced and allowed to cure for 3-4 weeks before it is ready for use. This is to help the soap harden and last longer in the shower (curing allows the soap to lose some of its original water content).

It is completely different from melt-and-pour soap, where one begins with a store-bought, pre-made base, melts it down, mixes in other desired ingredients, pours it into a mold and the soap is ready to use almost overnight.

As a personal preference, I only use vegetable oils (no animal fats), pure essential oils and natural colourants such as clay. The main reason being is that I want to stay clear of known skin irritants which are so commonly found in commercially-produced ‘soap’ bars, which really are detergent-based.

35 thoughts on “FAQ

  1. Hi there,

    I am in the midst of really shifting from the commercially available brands and opt for daily products that don’t contain harsh chemical. Could you kindly advise me if your soaps contain sodium hydroxide? The little that I’ve read about it, it is a skin irritant. Please do share your thoughts on this matter.

    Thank you,

    1. Hi Nishta, thanks for writing in. ๐Ÿ™‚ Glad to hear that you are making this shift towards more natural formulations for your daily products. Yes, we do use sodium hydroxide in the process of making soap – we need it to saponify the oils that eventually turn into soap. However, the sodium hydroxide is completely used up during saponification by making sure there is a surplus of oil remaining in the soap mixture. There is no more sodium hydroxide left in the finished soap bar.

      This results in a lovely soap bar that lathers and cleans the skin well, while also providing a moisturizing effect (both from the glycerin that remains in the soap as a byproduct of saponification, as well as the surplus oil).

      I hope this allays your concerns about how sodium hydroxide is used in the making of handcrafted soap bars. ๐Ÿ™‚

  2. Dear Sir,

    On my recent trip to Malaysia. I bought some of your soap, as i am a retailer of gift wear based in the UK. I would like to know if you could provide me full price list and if you could ship your soaps at a wholesale price to me.

    Please do not hesitate to contact me.

    Kind regards,


  3. Hi, may I know the size of your soap?

    1. Hi Mimi, our soap bars are about 105g on average. ๐Ÿ™‚

  4. Hi, can I purchase the soaps directly from your store? What is your store opening hours?

    1. Hi Caroline, yes you certainly can come to our store in Damansara Jaya! We open on Mondays, Wednesdays and Saturdays between 11am and 4pm. We close on public holidays.

  5. Hi Michelle,

    I stumbled upon your soap having read a review about how a user gets better from her eczema fare ups. I have a different problem where recent weeks I’ve been getting really bad inflammatory responses from mosquitoe bites. They are horribly red and would leave scars because they evolve into wounds. I’m very fair and so these leave dark marks after awhile. The inflammation also doesn’t go away until 2 weeks later. I’m hoping that the soap would help relieve me from the itch. Would you be able to recommend which kind I should use?

    1. Oh another thing is I also get annoying pimples sprouting periodically on my back. I hope they will clear up quickly enough for my wedding end of the year ๐Ÿ™‚

      1. Oh, sounds like you may have bacne. We’ve had customers saying that our Clarity soap helps them to clear up most of their bacne outbreaks, so perhaps you could try that?

    2. Hi Ning, thanks for writing in and I apologise for my late reply. Your skin sounds like my daughter’s, with regards to how they scar from mosquito bites. Unfortunately there’s not much I can offer in terms of advice to manage the itching, except for trying to keep the skin clean and moisturised, to reduce the scarring as best as you can. The soaps that may help the most with the itching would be Dark Chocolate Mint Patty (because of the peppermint essential oil, which has a pleasant cooling effect on the skin).

  6. What facial soap / products would you recommend for acne prone teen skin ?

    1. Hello Kat! ๐Ÿ™‚ To tackle teen acne, I would recommend trying Clarity (if it’s oily skin), or Dreamtime (for combination or dehydrated skin). It may not clear up the condition entirely, but they should provide some relief and an improvement in the condition overall. Both options smell terrific. Hope this helps!

  7. Hi! Can I know what is the pH value of the Goat’s Milk and Honey soap please? Thank you!!

    1. Hi Dee! Our Goat’s Milk and Honey soap bars generally have a pH of 9. ๐Ÿ™‚

    2. Hi Dee, our Goat’s Milk and Honey soap typically has a pH of 9. Hope this helps ๐Ÿ™‚

  8. Hi… Do you welcome kindy trip to your place to see how the soap is made?

    1. Hi Aza, I’d love to see whether we can accommodate you! Please get in touch with us at ask@kindersoaps.com and we’ll start discussions via email. ๐Ÿ™‚

  9. Hi Michelle
    Long time since I bought your soaps. Now that I’m a mum, I’m wondering if you do breast milk soaps?

  10. i ordered Goatรขโ‚ฌโ„ขs Milk and Patchouli and the mant event. How can i differentiate these 2 soaps as those soap s are without label.

    1. Hi Li Fen, thanks for your purchase! The goat’s milk and patchouli soap has a distinct wavy design on one end of the bar, whereas the Mane Event is a plan rectangular bar. But you raise a very important point about distinguishing one soap from another–thank you! We’ll look into it, for sure. ๐Ÿ™‚

  11. What size are these soap bars and how many grams? Also, is the ingredienta listed the Only ingredients used in the soap?

    1. Hi Shifa, our soap bars weigh between 100g to 110g, and yes, the only ingredients we use in our soap are the ones stated in the ingredients list. ๐Ÿ™‚

  12. Hi, just came across ur natural soap n keen to if u hv packing these soaps in smaller package as I m looking for door gifts for my daughter’s engagement. ..hope to hear from you soon. .tq

    1. Hi Christina, thanks for getting in touch! My apologies for not responding to your question earlier. Yes we can most certainly do smaller sized pieces as door gifts. ๐Ÿ™‚ I’ll write you an email shortly.

  13. I am keen in natural soap courses. Do you offer such course or do you have any ongoing workshop or of any kind ?

    I can be contacted at 0162630918 Pearly.


    1. Hi Pearly, thanks for dropping by! No, we don’t offer classes as we specialise in R&D and production, sorry. :”)

  14. Hi Michelle,
    Ever since first time using your soap, i can’t wait for the next and next shower time! it sounds funny but it’s true. My shower time become happier and more fun now. Thanks to you and your team.

  15. hi..i like read ur article. where i can get lye in malaysia? i want try to made my own soap

  16. Hello Michelle. I became a Warwickian in Sept 2002. So I guess I hadn’t seen you around in Warwick.

    My aunt bought us some of your soaps to try. I’ve been using the Goats Milk and Patchouli Soap for about 2 weeks and I love it. A few ‘long term’ itchy spots on my legs cured and recovered. No more scratching!

    I have a bar of Charcoal and Tea Tree with me. But, I don’t see it listed on the product page. Anyway, I will try it after using the Goat Milk one. As a suggestion, how about adding charcoal into current Tea Tree, Lemongrass and Lime Soap? Do you think it works?

    1. Awesome! Glad to hear that the goats milk and patchouli bar helped clear up those itchy spots! Yeah I’ve been a little lax on updating my products page lately, that’s why you don’t see the Charcoal Tea Tree bar listed there (internet here can be painfully slow! ๐Ÿ™ ) That’s an interesting proposition on adding charcoal to the Tea Tree, Lemongrass and Lime bar (yes it’s feasible and would be effective in clearing up congested skin), but I’m actually testing out a new charcoal soap recipe with some other essential oils for another purifying type of soap. Will blog about that in the near future, watch this space! ๐Ÿ˜‰

      Oh do you know a Su Hsien from Warwick? What did you study there? I was a Management Science graduate. Bestest choose-what-you-want-to-study degree around, I think! ๐Ÿ˜€

  17. Are the soaps OK to be used to cleanse the face? Would it be to harsh for the face?

    I’ve just got back from Taiwan. There’s a famous soap shop there too, called รฉหœยฟรฅลฝลธรจโ€šยฅรงลกโ€š. Hope your business can grow to that extent some day!

    P/s: Just found out that you are my senior from Warwick!

    1. Happy new year Ad! Heeeey, great to know you’re a fellow Warwickian! Which year were you in? I graduated in 2002.

      Yes most all-natural soaps are gentle enough to use for the face, although I would advise against the more exfoliating ones that contain seeds or coffee grinds, for example. But to be safe you can stick to those which have essential oils like lavender, patchouli, tea tree (if your skin is the oily kind). Goat’s milk soaps in general are very mild too.

      And thank you for your kind wishes for my business! I don’t read chinese, but I’m guessing that you’re referring to the Ah Yuan soap from Taiwan? I’ve seen them being sold in Malaysia too, mostly in organic stores. I’m glad they’re doing well!

  18. Dear Michelle,
    (My condolences to you and your family thru the situation you re facing now.)

    It’s extremely refreshing and indeed blessed that I came across your page while sourcing some information on my soap making this past midnight . I am a lady who too am at the verge of startin up a soap company of my own and consider it a great blessing to come across ppl who share the same vision to of doing the best we can for the environment and for the the community. It will we great if we we could actually take an opportunity would love to meet up with you perhaps to discuss our passion and who knows we may see if we could work something out together in the near future . Do email me at shangjeen@hotmail.com. or you can reach me at my number 0173171377( Shang Jeen) Thnk you

  19. hi really admire ur effort in helping the others. ur articles are great & interesting. Actually where can i purchase sodium hydoxide(lye) in m’sia? thanking u in advance

Leave a Reply

Your email address will not be published. Required fields are marked *